AMC

Annual Maintenance Contract (AMC)

Service Level Agreement (Non-Comprehensive)

Elica PB Whirlpool Kitchen Appliances Private Limited undertakes Annual Maintenance Contracts (w.e.f 01.05.22) and details are mentioned in the below mentioned chart.


Appliance

Tenure / Visit Schedule

Cost INR

 

Elica  Kitchen Hood

 

2 Preventive Maintenance services

Rs.1500/-

Elica  Built in Hob

2 Preventive Maintenance services

Rs.1500/-

Elica  Kitchen Hood + Built in Hob

2 Preventive Maintenance services for each product

Rs.2500/-

Elica  Kitchen Hood + Built in Hob + Oven / Microwave / Dishwasher

2 Preventive Maintenance services for each product

Rs.3500/-

Elica  Built in Oven

3 Preventive Maintenance services

Rs.3500/-

Whirlpool  Kitchen Hood

3 Preventive Maintenance services

Rs.3500/-

    Whirlpool Built in Hob

3 Preventive Maintenance services

     Rs.3500/-



Terms & Conditions.
  1. All payments are to be made online by clicking “Buy Now” along with the acceptance of the contract.
  2. 1st Service will be redeemed after 4 days from payment realisation.
  3. All above charges are exclusive of taxes. Taxes are applicable as per the prevailing laws of Government of India.
  4. Spare parts are not changed under AMC contract.
  5. Products should be of Elica PB Whirlpool Kitchen Appliances Private Limited make and in working condition.
  6. Incase there is any breakdown and requires part change the same will be done at an extra cost.
  7. This contract is non transferable.
  8. The website www.elicaindia.com is owned by Elica PB Whirlpool Kitchen Appliances Private Limited.
  9. We do not entertain refund and cancellation in any circumstances.
  10. Customer will be reminded for the AMC services 3 times for a week incase customer fails to give appointment / fails to respond that particular service will be considered as completed.
  11. Incase Customer Signs AMC in the area where service provider is not available the AMC amount will be refunded to customer after deducting financial charges of 2.5% . Service provider list is available on website http://www.elicaindia.com/service-location-elica.aspx
  12. AMC Services can not be scheduled, 15 days before and 7 days after Diwali.

Scope of work

  1. To efficiently maintain your product by regular cleaning.
  2. Call will be generally addressed by service center between 10 am to 7 pm on working days.
  3. Technician will dismantle the Product if required and clean the parts after which he will ensure perfect and safe functionality of the Product.
  4. After completion of the servicing technician will educate the customer for preventive measures.

Mode of Operation

  1. For any support & service call, customer should call to Elica Toll free # 1800 233 0007 or 9243007666 & register a service request as AMC call.
  2. Elica will generate a unique Case id & will inform the service center to attend the Call within 24 working hrs.
  3. Authorized service center technician will visit as per the terms of the contract to carry out preventive cleaning of the product.
  4. All equipments will be provided by the service center to the technician, incase spare parts are required they will be charged to the customer.
  5. For kitchenhoods only first service will be deep cleaning service.

Basic Maintenance / Cleaning of the Product.

Product

Cleaning

Frequency

Responsibility

Kitchen Hood

Metal filter / Oil Collector

Once in 15 Days

Customer

Kitchen Hood

Charcoal Filter

As and when Required

Service Engineer

Built in hob/Cooktop

Surface

Daily

Customer

Built in hob/Cooktop

Burner / Accessories

Once in a Month

Customer

Built in hob/Cooktop

Burner Cup / Mixing tube

After Spillage

Customer

Built in Oven

Baking trays

After baking

Customer

Built in Microwave Oven

Turntable

After Spillage

Customer

Cooking Range

Surface / Oven

After usage

Customer

Dishwasher

Filters

Once in 15 Days

Customer

Escalation Matrix :

Escalations

Responsibility

Contact Number

Service Request

Customer care Executive

Toll free # 1800 233 0007 or 9243007666

Dissatisfaction

Manager

service@elica.inThis e-mail address is being protected from spambots. You need JavaScript enabled to view it


Customer's Responsibility

  1. Do not allow any unauthorized, untrained person to carry out repair ,maintenance & AMC.
  2. If any abnormality is noticed, Stop using the product till the tech visit.
  3. To keep the surrounding of the product clean & healthy conditions.
  4. To carry out cleaning as per mentioned in the above table.

Payment Terms

  1. AMC can be purchased online by clicking on “Buy Now”  option
  2. All above charges are exclusive of taxes. Taxes are applicable as per the prevailing laws of Government of India.

Contract Period

  1. This contract is for the period of 12 months from the date of Realisation of payment.
  2. e.g.
Action Date
Payment Realisation & Start of Contract 1.1.18
1st Service 5.1.18
2nd Service 5.4.18


Termination Of Contract
* Contract is terminated automatically after completion of 2nd Service.

Renewal Of Contract
* To renew the AMC contract, please follow below link :
https://www.payumoney.com/paybypayumoney/#/134779

Force Majeure
* The contract is not liable in whatsoever manner to the customer in the event of any delay in performance of its obligations under this agreement due to condition constituting force majeure which shall include but not limited to strike, lock outs, breakdown of communication etc.


Arbitration
* In the event of any dispute or difference arising between the parties hereto in connection with any matter under agreement every such dispute or any difference shall be referred to a single / two arbitrators with mutual consent of both the parties & proceedings of the arbitration shall be held in Pune in accordance with the Indian Arbitration ACT 1940; or any enactment for the time being made replacing introducing or modifying the same. Such arbitration proceedings shall take place in Pune.